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Chuyên viên quan hệ Khách hàng

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1. Key Duties & Responsibilities:
Consistently meet and exceed monthly sales targets. Instill self discipline on daily individual sales activities (eg: approaching customers, prospecting, cold calling, conducting presentations etc) to deliver consistent results.
• Diligence in helping line manager maintain and develop business relationship with partners and stakeholders to meet the sales deliverables.
• High sales quality standard by adhering to regional sales quality standards and other internal/external requirements.
• Continuous improvement in the depth and breath of product knowledge and skill sets across product range via various learning aids (eg: coaching , training, e-learning etc)
• To produce work of a high standard of quality, efficiency and accuracy in daily operations.
• Ensuring all applications submitted for approval are completed to a high standard in all respects and included all appropriate supporting documents and meet the requirement.
• Handling customers’ complaints (if any) properly and promptly, and within SLA. Ensuring having no operational mistakes that lead to financial loss to customers and the Bank.
• By complying strictly with internal/external regulations relating to banking operations in Vietnam.
• To manage operational risk, including its identification, assessment, mitigation & control, loss identification and deporting. This is aimed to protect the brand integrity and image.
• Remains compliant with and ensures awareness of Audit and Group requirements and other internal guidelines. Ensures strict compliance with government banking regulations. Timely implement internal and external audit points together with any issues raised by external regulators.
• Ensure that all mandatory reading is done in a timely manner.

2. Deliverables:
a) New loans booked.
b) New deposit.
c) New customers.
d) Other banking services.

Cách liên h?: Tr?c ti?p
H? so bao g?m:
?ng viên quan tâm vui lòng g?i CV vào d?a ch? trung.lk@mdb.com.vn
Ngu?i liên h?: Lê Kh?c Trung
Ði?n tho?i liên h?: 08.62676777
H?n chót n?p h? so: 12/1/2011 12:00:00 AM


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