Emirates Airline & Group: Cargo Sales Manager - Hong Kong
The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!
The Position:
Plan, develop and implement strategies to improve Sky Cargo's market and revenue position, to reach and surpass the set revenue targets for each Account which involves developing and managing these Accounts. Review sales performance with customers to assess their needs, performance and potential and agree corrective actions to improve and optimise revenues. Based on market conditions, establish pivot weights and tariff structure for Block Space Agreements, review the current and future needs of contractual clauses in collaboration with our internal support departments. Review agent performance, loyalty, historical performance to determine hard block allocations for the contractual period ex-HKG to entire network. Implement a "one-stop-shopping" concept for all important Global/Key cargo customers. Provide and maintain effective and professional customer service for such accounts through agreements with key operational units at Dubai and world-wide offices in order to achieve efficiency and customer loyalty. Develop team capability to offer high standards of customer service, ability to understand customer needs to develop customised solutions. Evaluate scope and criteria to participate in regional tenders particularly with major shippers and Agents as case maybe, critically assess business risks associated with different scenarios in order to develop the best negotiation strategies to optimise revenues out/into HKG. Through market research, direct customer contact and relationship-management, manage sales efforts towards weaker routes and secure support for new destinations and flights and develop selective traffic of interest to EK. Constantly review and establish processes to ensure commercial risk, potential debt/ under collections don?t arise and be in contact with market to ensure any agent defaults are identified and take corrective actions to protect our interests. Be able to understand importance of e-freight and implement e-freight strategies for HKG by working with business partners to promote an e-commerce environment. Participate in change management initiatives to change internal and external mind-sets to cope with changing business needs and environment. Actively assist in development of new business-areas like multi-modal and supply-chain solutions, in addition to promoting existing products to customers. Develop and generate both-end sales, through facilitation between our key-customers and the shipper / consignee stations involved.Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
Experience and Qualifications:
Minimum of 12 3 years of formal education. Minimum 6 years of relevant experience. Extensive knowledge of Sales & Marketing techniques. Very good motivational and interpersonal skills. High Computer literacy and knowledge of MS Excel, MS Word and MS Access. Strong analytical, organisational and negotiating skills.Must have the right to work and live in Hong Kong. The company will not provide or assist with obtaining work permits.
To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:CSM/PI/22579 The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.Emirates Airline & Group: Dn Service Delivery Controller (Allocation)
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Find out more about our cookies and how to change them close xEmirates Airline & Group: Executive Sous Chef - Cold Kitchen (E K F C)
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Find out more about our cookies and how to change them close xEmirates Airline & Group: Pricing Analyst - Strategic Pricing
Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.
We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.
The Position: To provide the EK network with competitive fares and pricing support, which promotes sales and maximises network revenue and yield.
? Evaluate, monitor network and regional Seat Factor and demand trends at a minimum of 6 months prior to departure. Ensure strategic recommendations are made across a rolling 52 week forecasting cycle to drive network revenue.
? Evaluate, monitor and report on economic trends such as currency and fuel price fluctuations which may significantly impact pricing, advising on remedial action to maintain profitability. Utilise additional sources including, but not limited to, market intelligence reports, industry developments and company databases such as Aqua, CView, Pricing System, to further refine pricing models.
? Evaluate business intelligence data such as market share, market size and competitor strategy, in order to create and critically evaluate route profitability models, setting minimum yield requirements and ensuring these are adhered to by regional pricing teams. Rationalise and recommend appropriate fares structure with a view to simplify and optimise fare analysis; Evaluate and track fare performance to facilitate targeted yield increases and generate incremental revenue.
? Evaluate fare creation methodologies in order to create and communicate clearly defined strategic pricing strategies at an O D level. Ensure these strategies achieve the goal of optimising revenue in the peak periods and volume in the off-peak periods. Develop unit costing models, in support of the these pricing models, in order to ensure that the company?s profit objectives and route yield targets are not compromised and that adequate emphasis is placed on cost of sale, when developing price structures.
? Undertake analysis of market conditions, competitor fares and other socio-economic factors to develop new route pricing strategy, and provide feedback to Planning for feasibility studies. Monitor such New Routes once in operation by evaluating performance against revenue target.
? Undertake exhaustive analysis of EK fare structures and rules, rationalise and recommend unified Pricing approach with a view to simplify and optimise, taking into account future direction of the airline.
? Undertake Ad Hoc Strategic studies as directed by Senior Management, on both Pricing and cross departmental issues such as Cross Border Sales, in order to maximize revenue or minimise revenue loss; Conduct post implementation reviews to monitor impact and quantify results of action taken.
? Develop Strategies/Policies for Commercial concepts such as Baggage allowance, Fuel Surcharge methodologies to drive network revenue.
Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
Minimum Qualifications, Experience, Knowledge and Skills:
? Honours Degree
? Advanced courses (IATA preferred) in tariffs, ticketing and proration.
? Sales and marketing courses would be an asset.
? 6 Years experience in an airline commercial department such as Pricing, Tariffs, Sales or ticketing.
? Working knowledge of procedures for establishing passenger fares and passenger proration methodologies are essential.
? Excellent command of the English language, both verbal and written.
? Proven proficiency in evaluating numerical data, alongside market intelligence in order to develop appropriate recommendations.
? Ability to work with people at all levels and across cultural boundaries.
To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group. Please click the Apply now button and search for reference:PAS/FA/23285
The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.Emirates Airline & Group: Programmes Manager (Skywards)
Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.
We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.
The Position:
Job Purpose
To ensure continuous development of Skywards, Emirates Frequent Flyer Programme in order to influence members to behave in ways that positively affects profit drivers for the airline. This role focuses on functions related to data management and analytics, member engagement and life-cycle and tactical promotions with an aim to improve customer experience and build lifetime customer value. The job holder will liaise with internal and external suppliers to ensure that the programme is effectively implemented and regularly enhanced and monitored. This position will play a strong role in programme profitability and ensuring engagement with the programme.Job Outline
Create, manage and monitor Skywards' promotional activities and bonuses allied to member behavioural patterns, corporate sponsorships, route and seasonality support. These promotions will add value for members and increase Emirates yield. Act as the Skywards' expert in the field of data analytics, member engagement and tactical campaigns. Using both qualitative and quantitative techniques, drive the analysis of customer preferences and member data to generate insights and leverage opportunities to improve share of wallet among Emirates customers and increase profit for the airline. Develop effective segmentation and targeting of members to drive incremental revenue opportunities. Manage on-going development and delivery of tactical offers for the programme's reward and redemption mechanics, working with relevant commercial departments. Manage the development and implementation of proactive member communication and education strategies to ensure a clear understanding and strong buy-in of the offers and life-cycle campaigns by customers and internal stakeholders. Ensure all elements comply with published corporate standards. Define an annual plan/calendar that includes all major campaign activity for the programme. Estimate and manage the budgets required and execute and monitor the plan. Benchmark core elements of the lifecycle proposition against peers and competitors and make recommendations for further enhancements. Maintain a comprehensive knowledge base on other loyalty programmes, monitor industry trends and ensure distribution of the information to internal stakeholders. Accountable for regional outstation co-ordination and support. As the primary Skywards' contact, support outstations to achieve their revenue objectives by providing relevant and timely inputs on their members and managing Skywards promotions and processes on their behalf. Manage campaign budgets and profitability. Control costs and conduct cost / benefit analysis to ensure the campaign delivers within set commercial objectives. Monitor internal performance measures to ensure deliverables are on track. Select and manage teams responsible for the delivery of Skywards rewards, promotions and member engagement. Plan, assign priorities and monitor workloads. Conduct performance appraisals and support subordinates professional development.
Qualifications & Experience
Experience
Commercial/Sales.Other 8 Years
Salary & Benefits:We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund and it has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1="Dh3.66." Besides generous travel benefits normally associated with an airline, this managerial role also has excellent leave and health care packages, accommodation, power and water paid for, along with transport benefits, life insurance and other employee benefits making the role attractive to high performers. By viewing the 'Dubai Lifestyle' section in the careers website you can also consider the many benefits of Dubai as a location to live and work in
To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:PM/FA/23019 The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.Emirates Airline & Group: Ndt Technician
The Emirates Group is a highly profitable business with annual revenue of approximately US$ 18.4 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 125 destinations across 6 continents, operating a modern fleet of over 180 wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 160 nationalities.
Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully.
Job Purpose
To carry out Non-Destructive Testing in the methods for which the technician is authorized as directed by the NDT Superintendent when required on components in or from the workshops and on aircraft at Base, Line and Outstation. This also applies to aircraft and aircraft components not owned or operated by Emirates as and when directed. Day to day running of NDT Laboratory equipment and systems, as directed by the NDT Supt ensuring they are maintained and operating as required. Assist other NDT staff as and when directed or required.Job Accountabilities
To ensure all delegated NDT work is attended to as directed and that this is in the order of priority in relation to existing and future or planned work, the usual priorities being firstly Line aircraft then Base aircraft followed by Workshop components. To ensure that all delegated NDT work is carried out as specified by the manufacturer or as in other procedural documents. To ensure that NDT tooling and equipment calibration and maintenance has been carried out as and when required prior to use. To ensure that all required monitoring and testing of NDT processes as delegated is carried out and logged or recorded and when corrective action is necessary, the action is taken or if the corrective action can't be taken/taken promptly, inform the NDT Supt. Of situation. As and when directed by the NDT Supt, ensure future NDT requirements as indicated by the Manufacturer or EK Planning are examined to determine equipment and manpower needs. To follow existing NDT procedures and Emirates Engineering Procedures. As and when directed by the NDT Supt, examine existing procedures where it appears there is a need for change and when this need appears justified or necessary, write or suggest proposed change to NDT Supt. Assist less qualified or experienced staff in carrying out their duties. As and when directed by the NDT Supt, attend meetings or planning groups discussing aircraft maintenance tasks in which NDT is or maybe needed. To ensure good housekeeping and safe working practices are implemented at all times.Competencies
Organising for results Attention to Detail and Quality Effective Communication Initiative and Commitment to Achieve Continuous Learning TeamworkSalary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
Experience and Qualifications:
Must have served an apprenticeship in engineering Must have PCN Level 2, Aerospace, PT, MT (minimum) with minimum aviation NDT experience of 1 year or alternatively shall have ASNT Level 2, PT, MT (minimum) with a minimum aviation NDT experience of 2 years Shall be the holder of EK Engineering Authorizations, covering the above PCN/ASNT qualifications Must have a good command of English, particularly aviation technical English Must be able to pass an annual physical test as required by Engineering Procedures Manual Shall maintain his PCN/ASNT certification as required by EPMTo Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:NT/TR/22664 The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.Emirates Airline & Group: Customer Sales And Service Agent-Buenos Aires
CUSTOMER SALES & SERVICE AGENT – BUENOS AIRES, ARGENTINA
A winner of more than 400 international awards, Emirates operates one of the aviation worlds youngest, most environmentally-friendly and technologically advanced-fleet of 156 aircraft. Its rapidly-expanding network spans 114 cities in 67 countries in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.
The Position: Based in Buenos Aires, Argentina, you will ensure the provision of the highest standard of service to Emirates customers, by providing details of Emirates fares, issue online tickets and sell related products by identifying customer needs. You will actively enhance Emirates revenue earnings by providing options to customers on all products and services, such as Skywards membership, stopovers, hotel bookings and upgraded fares. You will also support Travel Agents with their general enquiries.
Experience and Qualifications: You will have previous experience in Airline Reservations/Ticketing and be able to demonstrate excellent knowledge of Reservations, Fares & Ticketing. You must have excellent customer service skills with a high level of attention to detail.
APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN ARGENTINA. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.
To Apply: To express your interest in the above vacancy, please apply by clicking below and completing our online application form in English. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities.
Please click the Apply now button and search for reference:CS&SA/EM/23288The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.
Emirates Airline & Group: Senior Customer Sales And Service Agent
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The Emirates Group is a highly profitable business with annual revenue of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the fourth largest combined air services provider in the world and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170 wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 167 nationalities.
Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future!
The Position:
We are looking for Senior Digital Content Executives for our Digital Communications Team. The job holder is required to prepare and deliver all digital assets to the correct technical, design and content specifications, ensuring that Service Level Agreements and the digital marketing objectives of specific brands within the Group are met.
In order to apply for this role you must have the following:
Essential Languages:
We have multiple language requirements and the successful candidate must be fluent in at least one of the languages listed below and have equally excellent spoken and written English skills.
English & one of the following:
Experience and Qualifications:
A Degree or Honours qualification with a qualification with a specialism in Digital Communication and / or Project Management and/or Translation would be an advantage. Minimum of 2 years' experience in an international interactive agency managing online marketing activities would be preferential. Experience in above the line or below the line advertising would be preferential. Experience in translation would be preferred. Excellent English language communication skills are essential in addition to excellent native language skills mentioned above. Knowledge of SDL Tridion Content Management system or other CMS's would be a distinct advantage. Expertise in production of quality online development, understanding of different programming languages and how they affect web build as well as the user experience is an advantage.Salary & Benefits:We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:SDCE/HA/22193Emirates Airline & Group: Gardener'S Labourer
Wolgan Valley Resort and Spa is Australia’s first luxury conservation-based resort.
The Emirates world-class property offers the rare opportunity for guests to experience true luxury in a spectacular landmark setting. Thoughtfully nestled between two National Parks and bordering the Greater Blue Mountains World Heritage Area, the resort combines the expectations of the high-end traveller with a commitment to broader social, ecological and environmental sustainability.
To do this, the resort focuses on three key elements — service, luxury and location. These three elements, combined with the ethos for the natural habitat and environmental sustainability, create a unique offering and form the basis of designs and operations at the international award-winning resort
The Position
Based at Wolgan Valley, reporting to the Technical Foreman and Senior Gardener you will be responsible for proactively maintaining the resorts precincts, ensuring that the gardens and grounds of the property/resort presented to guests and staff are to the highest standards.
In line with our strong conservation focus, maintain the resorts Heritage Precinct gardens as a seasonal garden producing fruits, vegetables and herbs for use by the chefs in the kitchen.
Job Outline:
1. To assist in the maintenance of the Resort Garden areas, with the exception of the open grass and woodlands. This will include but is not limited to, mowing of lawns, removal of weeds, planting of flora and the maintaining of watering systems.
2. To assist in the maintenance of the 1832 Heritage Garden areas; this area will provide edible fruits, vegetables and herbs as well as table flowers.
3. Assist in the propagation of native plants to replace precinct plant stocks.
4. Assist in the maintenance of plant and equipment used by the ground staff, this will include (but not be limited to) mowers (ride on, tractor, and push types) blower vacs, chain saws and various hand tools.
5. Acting as part of the greater engineering team carry out other work as directed.
6. Participates as a pro-active team member in the Hotel’s Energy conservation program by making appropriate recommendations to Engineering supervisors on energy conservation improvements.
7. Ensure compliance with legislated workplace health and safety requirements and to comply with hotel specific Standards and Procedures.
8. Report to your assigned working area according to the scheduled roster, correctly groomed and in a condition to perform assigned duties.
9. A Proactive approach to ensuring the guests experience is memorable by participating in guest activities, as required, within the scope of responsibilities.
10. Respond to emergency situations which involve the staff and guests of the resort, and to ensure that in these situations the safety of people and the protection of company equipment is adequately achieved.
Salary & Benefits
We offer our employees competitive remuneration packages, as well as access to fully furnished accommodation. In addition to this you will have free use of all staff facilities including a staff dinning room, Gym, swimming pool, outdoor BBQ area, tennis court and basketball court.
Experience and Qualifications:
• Experience working in a horticultural field
• A current Driver’s Licence
It would be an advantage to have knowledge of:
Additional:
The successful candidate will have:
• Attention to Detail and Quality of their own and others work
• Initiative and commitment to achieve success
• Problem Solving and Decision Making skills
• Customer Service and orientation when communicating with guests and colleagues
• Adaptability and Innovation
• Effective Communication skills
Must have the legal right to work and live in Australia. The Company will not provide or assist with obtaining a work permit.
To Apply:
To express your interest in the current vacancy or future career opportunities please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for interviews. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise.
Emirates Airline & Group: Senior Food & Beverage Manager (E K F C)
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Wolgan Valley Resort and Spa is Australia’s first luxury conservation-based resort.
The Emirates world-class property offers the rare opportunity for guests to experience true luxury in a spectacular landmark setting. Thoughtfully nestled between two National Parks and bordering the Greater Blue Mountains World Heritage Area, the resort combines the expectations of the high-end traveller with a commitment to broader social, ecological and environmental sustainability.
To do this, the resort focuses on three key elements — service, luxury and location. These three elements, combined with the ethos for the natural habitat and environmental sustainability, create a unique offering and form the basis of designs and operations at the international award-winning resort
The Position
Based on site in Wolgan Valley, reporting to the Guest Services Supervisor, the successful candidate will be responsible for the provision of a comprehensive front office desk service which includes welcoming guests, check in and check out procedures, preparing accounts and billing, processing payments and attending to guest general inquires / requirements. Guest Service Agents are well versed on all aspects of the Property Management Systems (PMS) and all aspects of the hotels facilities, services and nearby attractions
This role requires you to take a proactive approach to guest interaction while providing personalised service and co-ordination of all aspects of the guest’s stay at the Resort. Act as the primary link between the guests and the operations through communication with other departments.
Job Outline:
Ensure the highest standard of customer service is provided to guests, corporate and telephone clients ensuring smooth and seamless check in procedures, issuance of keys and ensuring the appropriate porter services are provided. Respond to queries on room tariff’s and charges for services delivered. Perform front office cashiering functions and ensure accurate collection of cash during check-out services and during foreign exchange transactions. Be fully conversant with all the front office Property Management Systems; including back of house systems, spa reservations, front office cashiering, reservations systems and other interfaced systems as required. Be aware at all times of the hotel occupation status with reference to availability of rooms; including forecasts, group bookings, VIPs and any other specific occupancy issues that may arise. Ensure all guest information is accurately recorded into the guest register to ensure critically correct guest database and history; this will ensure that all departments have access to correct information at all times enabling them to provide the service levels required. Handle and process all guest correspondence, messages or requests as required, either to the guests’ rooms or to the relevant department ensuring seamless and effective communication. Liaise with all departments within the property in order to ensure seamless services when allocating rooms. Ensure that all rooms that are available have been checked before allocation to an arrival; this will be achieved through correct communication with particularly Housekeeping, Maintenance and F&B. Assist in reservations, amendments, cancellations, queries and correspondence with all guests as needed to ensure all systems are up to date and accurate, including forecasts. Ensure that all paperwork, correspondence and information is correctly filed, stored or distributed as necessary and according to front office procedures. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided. Actively provide options to guests and visitors on other products and services available at the property. Support the Front Office Supervisor in closing the end of day sales and assist in the handover of details to the next shift. Regularly liaise with the reservations team with regard to future sales forecasts and provide information and feedback which facilitates sales leads and improvements in operational processes and thereby contribute to departmental and corporate objectives. Ensure that guests at all times receive the services, access to facilities and individual requirements requested by them, while maintaining the policies, procedures and systems of the Resort. To arrange and co-ordinate the activities, tours /transfers and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit. To represent the image of the resort’s services, its ideals, and its policies by maintaining a groomed and professional appearance in dealing with all visitors: and at all times promote a friendly, informal, and polite relationship between guest and staff. The job holder is expected, as part of their guest service duties to assist other departments in their service delivery. This is part of the personalised services offered and provides continuity for the guest as they move between individual department services.Experience and Qualifications:
Accreditation from a recognized institute Minimum of 4 years experience of which a minimum of 1 year should have been in a guest services or front of house operation. Preference and knowledge of hotel industry sales and marketing would be an advantage. Strong computer skills are essential. Fluency in English is essential, any additional languages is preferable, but not essential.Additional skills required:
Customer Service & Orientation Strong organizational skills Initiative and commitment to achieve results Effective Communication Interpersonal Ability to relate with guests and work as part of a teamMust have the legal right to work and live in Australia. The Company will not provide or assist with obtaining a work permit.
To Apply:To express your interest in the current vacancy or future career opportunities please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for interviews. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise.
Please click the Apply now button and search for reference:GRC/KB/13258 The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.Emirates Airline & Group: Sous Chef (E K F C)
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Find out more about our cookies and how to change them close xEmirates Airline & Group: Business Analyst I.T, Cargo
Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.
We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.
The Position:
To provide a high level of customer service to EK Group business units, it is important that Emirates IT retains business and domain expertise in its customer service units. The IT Business Analyst will be a domain expert for the assigned business area and will provide consulting service to the customers and to Emirates IT project teams.
Assist Emirates IT Project Managers as required on projects relevant to the customer unit by, for example, writing specification documents or by providing domain advice for application support and development, manage functional implementation and user training activities etc.
Job Outline:
• Use domain and applications expertise to recommend initiatives where Emirate IT could add value to the Customer business functions, processes and/or applications. Present such initiatives through the Line Manager, for obtaining the decision of the customer business unit.
• Analyse, capture and document business objectives and functional requirements and translate them into requirements and solution definition documents as per QMS for system solutions in a comprehensive, meaningful and well structured manner. This includes ensuring that the proposed business solution will deliver the expected benefits. Support the line manager in obtaining business sign-off for the above from the business users.
• Provide consultancy and guidance to internal IT project teams ensuring that they are aware of domain issues that could potentially impact their project.
Provide all assistance to the Project Managers/project teams on application support, impact analysis, functional requirement documentations, user acceptance testing, as assigned.
• Carry out functional implementation, support business process studies and conduct user training for power users on application functionality and features for both internal and external customers as appropriate.
• Create test packs for application changes, including enhancements and new releases. Carry out functional and integration testing of the same, and obtain user acceptance prior to production roll out. Document training / user manuals as applicable.
• Assist line manager in providing support to Sales and Market Development initiatives, such as
Requests For Proposals
Application demos, presentations and pre-sales related workshops
Business cases and proposals
Salary & Benefits:
We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
Qualifications:
• Degree or Honours (12 3 or equivalent)
• Experience in a similar capacity in related Business areas of which at least 3 years should preferably have been in the transportation industry. A proven track record in business system analysis is preferred.
Requirements specifications
Business analysis.
Business Domain Knowledge.
Experience:
• Information Technology.Other 8 Years
To Apply:
To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:BA/FP/23159Emirates Airline & Group: Polish - Senior Web Content Executive (Temporary 6 Month Contract)
The Emirates Group is a highly profitable business with annual revenue of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the fourth largest combined air services provider in the world and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170 wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the on-going employment of high quality people to join our multi-cultural team of over 167 nationalities.
Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future!
The Position:
We are looking for Senior Digital Content Executives for our Digital Communications Team. The job holder is required to prepare and deliver all digital assets to the correct technical, design and content specifications, ensuring that Service Level Agreements and the digital marketing objectives of specific brands within the Group are met.
In order to apply for this role you must have the following:
Essential Languages:
We have multiple language requirements and the successful candidate must be fluent in at least one of the languages listed below and have equally excellent spoken and written English skills.
English & the following:
Experience and Qualifications:
A Degree or Honours qualification with a qualification with a specialism in Digital Communication and / or Project Management and/or Translation would be an advantage. Minimum of 2 years' experience in an international interactive agency managing online marketing activities would be preferential. Experience in above the line or below the line advertising would be preferential. Experience in translation would be preferred. Excellent English language communication skills are essential in addition to excellent native language skills mentioned above. Knowledge of SDL Tridion Content Management system or other CMS's would be a distinct advantage. Expertise in production of quality online development, understanding of different programming languages and how they affect web build as well as the user experience is an advantage.Salary & Benefits:We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.
To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:SDCE/HA/23219