Emirates Airline & Group: Senior Customer Sales And Service Agent
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Find out more about our cookies and how to change them close xEmirates Airline & Group: Guest Services Agent / Reception (Wolgan Valley)
Wolgan Valley Resort and Spa is Australia’s first luxury conservation-based resort.
The Emirates world-class property offers the rare opportunity for guests to experience true luxury in a spectacular landmark setting. Thoughtfully nestled between two National Parks and bordering the Greater Blue Mountains World Heritage Area, the resort combines the expectations of the high-end traveller with a commitment to broader social, ecological and environmental sustainability.
To do this, the resort focuses on three key elements — service, luxury and location. These three elements, combined with the ethos for the natural habitat and environmental sustainability, create a unique offering and form the basis of designs and operations at the international award-winning resort
The Position
Based on site in Wolgan Valley, reporting to the Guest Services Supervisor, the successful candidate will be responsible for the provision of a comprehensive front office desk service which includes welcoming guests, check in and check out procedures, preparing accounts and billing, processing payments and attending to guest general inquires / requirements. Guest Service Agents are well versed on all aspects of the Property Management Systems (PMS) and all aspects of the hotels facilities, services and nearby attractions
This role requires you to take a proactive approach to guest interaction while providing personalised service and co-ordination of all aspects of the guest’s stay at the Resort. Act as the primary link between the guests and the operations through communication with other departments.
Job Outline:
Ensure the highest standard of customer service is provided to guests, corporate and telephone clients ensuring smooth and seamless check in procedures, issuance of keys and ensuring the appropriate porter services are provided. Respond to queries on room tariff’s and charges for services delivered. Perform front office cashiering functions and ensure accurate collection of cash during check-out services and during foreign exchange transactions. Be fully conversant with all the front office Property Management Systems; including back of house systems, spa reservations, front office cashiering, reservations systems and other interfaced systems as required. Be aware at all times of the hotel occupation status with reference to availability of rooms; including forecasts, group bookings, VIPs and any other specific occupancy issues that may arise. Ensure all guest information is accurately recorded into the guest register to ensure critically correct guest database and history; this will ensure that all departments have access to correct information at all times enabling them to provide the service levels required. Handle and process all guest correspondence, messages or requests as required, either to the guests’ rooms or to the relevant department ensuring seamless and effective communication. Liaise with all departments within the property in order to ensure seamless services when allocating rooms. Ensure that all rooms that are available have been checked before allocation to an arrival; this will be achieved through correct communication with particularly Housekeeping, Maintenance and F&B. Assist in reservations, amendments, cancellations, queries and correspondence with all guests as needed to ensure all systems are up to date and accurate, including forecasts. Ensure that all paperwork, correspondence and information is correctly filed, stored or distributed as necessary and according to front office procedures. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided. Actively provide options to guests and visitors on other products and services available at the property. Support the Front Office Supervisor in closing the end of day sales and assist in the handover of details to the next shift. Regularly liaise with the reservations team with regard to future sales forecasts and provide information and feedback which facilitates sales leads and improvements in operational processes and thereby contribute to departmental and corporate objectives. Ensure that guests at all times receive the services, access to facilities and individual requirements requested by them, while maintaining the policies, procedures and systems of the Resort. To arrange and co-ordinate the activities, tours /transfers and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit. To represent the image of the resort’s services, its ideals, and its policies by maintaining a groomed and professional appearance in dealing with all visitors: and at all times promote a friendly, informal, and polite relationship between guest and staff. The job holder is expected, as part of their guest service duties to assist other departments in their service delivery. This is part of the personalised services offered and provides continuity for the guest as they move between individual department services.Experience and Qualifications:
Accreditation from a recognized institute Minimum of 4 years experience of which a minimum of 1 year should have been in a guest services or front of house operation. Preference and knowledge of hotel industry sales and marketing would be an advantage. Strong computer skills are essential. Fluency in English is essential, any additional languages is preferable, but not essential.Additional skills required:
Customer Service & Orientation Strong organizational skills Initiative and commitment to achieve results Effective Communication Interpersonal Ability to relate with guests and work as part of a teamMust have the legal right to work and live in Australia. The Company will not provide or assist with obtaining a work permit.
To Apply:To express your interest in the current vacancy or future career opportunities please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for interviews. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise.
Please click the Apply now button and search for reference:GRC/KB/13258 The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.Emirates Airline & Group: Customer Sales & Service Agent (Perth)
The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!
This position is based in the Perth Ticket office and involves the following job responsibilities;
Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions. Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares. Support Travel Agents by assisting them with their general enquiries. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline. Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales. Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
Qualifications and Experience:
Educated to a minimum of High School level or equivalent Must have completed basic fares and ticketing 1 & 2 Courses Minimum 2 years previous experience in sales/reservation or similar experience with a recognised airline or travel agency Fluency in written and spoken English Proficient in Microsoft Word, Excel & OutlookAll applicants must have the legal right to work and live in Australia. The company will not provide or assist with obtaining work permits.
To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.
Emirates Airline & Group: Senior Customer Sales & Service Agent - Guangzhou
The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!
The Position:
• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
• Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
• Deputize for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model to junior team members.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters and around thereby providing various options to the customer which will assist in increasing sales.
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
Experience and Qualifications:
• 10 years schooling or equivalent.
• 2 years' experience in a contact centre or reservations office environment within the airline industry.
• Knowledge of contact centre and airline industry procedures and methodology.
• Standard Fares and Ticketing courses, Skywards and MARS reservations systems.
• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Excellent ability to communicate in English & Mandarin (oral and written). Speaking of Cantonese is an advantage.
• Ability to communicate in Japanese is an advantage.
Must have the right to work and live in China. The company will not provide or assist with obtaining work permits.
To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:SCS&S/PI/23228Qatar Airways: Senior Load Control Agent
Suitable applicants will be required to manage, control and ensure a DCS (Departure Control System) or manual load/trim sheet is prepared for each customer airline departure in full compliance with airline SLA (Service Level Agreement) and Qatar Aviation Services procedures.
The Senior Load Control Agent must produce a timely, safe and efficient LIRF for each customer airlines departure as per the stipulated guidelines and must ensure adherence of all Qatar Aviation Services Standard Operating Procedures. He/She must monitor, direct and supervise the Loading Team Leader activities via the radio and update the required changes to ensure the safety of the aircraft at all times. Applicants must be at least a High School Graduate with at least 3 years of work experience in a similar position at an airport.
Requirements
1. Secondary School Certificate or equivalent practical experience.
2. IATA Load Control license
3. Basic DCS training & Advance Load Control course Mandatory
4. Valid and acceptable Load Control license for both narrow body and wide-bodies aircrafts.
5. Acceptable IATA DG training and Airline Ramp Handling/Load Processing Training.
This is an excellent opportunity to play a critical role in the success of the organization and continuity to its operation. Our success is due to the high-caliber of people we hire from across the world. The above position carries a regionally competitive tax-free remuneration package and benefits associated with the airline industry in addition to excellent career opportunities
About Qatar Aviation Services
Qatar Aviation Services, a subsidiary of Qatar Airways, one of the world's fastest growing airlines with an expanding route network covering the Middle East, Far East, Africa, Asia and Europe, is responsible for providing all ground handling services and support at Doha International Airport.
How to Apply
Please click on the Apply button and create an account. To help us ensure we select the right candidates for interviews please fill in the online application form, upload your CV and create a covering letter, focusing on why you are the right person for the job.
For more information on Qatar Airways Group visit www.qatarairways.com/careers
Emirates Airline & Group: Customer Sales & Service Agent - Singapore
The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!
The Position:
• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Support Travel Agents by assisting them with their general enquiries.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
Experience and Qualifications:
• 10 years schooling or equivalent.
• 2 years experience in a similar role.
• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Knowledge of contact centre and airline industry procedures and methodology would be ideal.
Must have the right to work and live in Singapore. The company will not provide or assist with obtaining work permits.
To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.
Please click the Apply now button and search for reference:CS&SA/PI/22481