E Jobs in Vietnam

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Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

The Position:

1. JOB PURPOSE

Supports the day to day functioning of the various Emirates Airport Services units in order to ensure that the service delivery standards are maintained within the budgeted costs and that the operating procedures complement the dynamics of customer needs and the expanding airport environment.

Supports the management in developing and enhancing operating procedures which are supported through business performance indicators and periodic audits to encourage and continue improvements within the Department.

2. JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS (MAXIMUM OF 10)

1. Audit daily section operational performance by compiling statistics and measuring these against the established norms. Analyse monthly Performance reports and produce monthly performance synopsis to provide feedback on the overall performance of the section. The report/synopsis shall include but not limited to: workload handled by each unit; productivity ratio; actual performance vs the benchmark; compliments and complaints ratio; budget variance; process/service enhancement; supervisory staff performance against set benchmarks.

2. Analyse operational workflow to define practical and seamless standard operating procedures that complement the ISO requirements and promotes efficiency and productivity. Highlight procedural or process flaws to the Line Manager with recommendations for improvements and support in designing comprehensive operational procedures together with the S&P section. Through proper communication media, establish transparency of SOP, process and practice amongst all of the section workforce.

3. Maintain high levels of interaction with internal and external departments such as IT, Hub Control Centre, Training, Dnata and Dubai Civil Aviation to achieve a smooth process flow.

4. Serve as the section champion for Airport Services systems by gaining an in-depth proficiency in the operating modalities, analysing system performance against the operating environment to recommend enhancements and or modifications required in the systems or work procedures to the Line Manager.

5. Co-ordinate with Customer Services Officer to monitor and follow-up on customer compliments and complaints to initiate corrective action. Where relevant, control revenue generating services to ensure targets are achieved and timely audits conducted to avoid revenue pilferage.

6. Investigate and analyse operational discrepancies to propose remedial measures to the Line Manager and independently respond to internal and external departments where the involvement of line Manager is not necessary.

7. Establish resource requirements, analyse deployment and investigate variances against plans in close co-ordination with Resource Planning unit to ensure that the operation is efficient and cost-effective.

8. Support line Manager with IT and development projects, staff management (attendance, overtime, interviews, disciplinary etc), liaison with training (skill development) and CASA (passenger feedback). In the case of Operations Services, establishes day to day management of the OJT (on job training) function to maintain direction and productivity.

9. Where relevant, maintain close contact with dnata as the Handling Agent and contribute towards the existing Service Level Agreement. Keep track of performance data against agreed standards.

10. Co-ordinate with external manpower and other service providers to ensure services are delivered in a timely manner, to the agreed standard and the redressal process works well to correct any irregularities.

11. managing people, ensuring staff work in accordance with our HR policies and taking immediate action when necessary.

Salary & Benefits:

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

Experience and Qualifications:

Degree or Honours (12 3 or equivalent) with 5 years relevant experience in Passenger, Baggage, Ramp or Operations Services
Or
A Level (12 years schooling) with 8 years relevant experience in Passenger, Baggage, Ramp or Operations Services

Experience:
5 — 8 years (see above) of relevant work experience
Knowledge/skills:
Good working knowledge of Microsoft Office applications
Sound theoretical knowledge of ISO 9000 series standards
Working knowledge of Airport Operations Systems
Expertise in operational experience

To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

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