E Jobs in Vietnam

CUSTOMER SALES & SERVICE AGENT – BUENOS AIRES, ARGENTINA

A winner of more than 400 international awards, Emirates operates one of the aviation worlds youngest, most environmentally-friendly and technologically advanced-fleet of 156 aircraft. Its rapidly-expanding network spans 114 cities in 67 countries in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

The Position: Based in Buenos Aires, Argentina, you will ensure the provision of the highest standard of service to Emirates customers, by providing details of Emirates fares, issue online tickets and sell related products by identifying customer needs. You will actively enhance Emirates revenue earnings by providing options to customers on all products and services, such as Skywards membership, stopovers, hotel bookings and upgraded fares. You will also support Travel Agents with their general enquiries.

Experience and Qualifications: You will have previous experience in Airline Reservations/Ticketing and be able to demonstrate excellent knowledge of Reservations, Fares & Ticketing. You must have excellent customer service skills with a high level of attention to detail.

APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN ARGENTINA. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.

To Apply: To express your interest in the above vacancy, please apply by clicking below and completing our online application form in English. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities.

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.

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The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!

This position is based in the Perth Ticket office and involves the following job responsibilities;

Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Qualifications and Experience:

All applicants must have the legal right to work and live in Australia. The company will not provide or assist with obtaining work permits.

To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.

View the original article here

The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!

The Position:

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
• Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
• Deputize for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model to junior team members.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters and around thereby providing various options to the customer which will assist in increasing sales.
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.

Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Experience and Qualifications:

• 10 years schooling or equivalent.
• 2 years' experience in a contact centre or reservations office environment within the airline industry.
• Knowledge of contact centre and airline industry procedures and methodology.
• Standard Fares and Ticketing courses, Skywards and MARS reservations systems.
• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Excellent ability to communicate in English & Mandarin (oral and written). Speaking of Cantonese is an advantage.
• Ability to communicate in Japanese is an advantage.

Must have the right to work and live in China. The company will not provide or assist with obtaining work permits.

To Apply:To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

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Customer Relations & Service Audit Manager — New York, New York

A winner of more than 400 international awards, Emirates operates one of the aviation worlds youngest, most environmentally-friendly and technologically advanced-fleet of 156 aircraft. Its rapidly-expanding network spans 114 cities in 67 countries in Europe, North America, South America, the Middle East, Africa, the Indian subcontinent and Asia Pacific. The airline is an employee-focused company with a commitment to providing staff with excellent working conditions and competitive salaries.

The Position: Based in New York City will be reporting to the Vice President USA Central America & Caribbean.

Responsibilities:
• Leading, guiding, and directing a team of Customer Affairs Officers to accomplish departmental objectives.
• Monitor the quality of written correspondence to passengers, checking for factual accuracy, content, grammar tone and style, in order to ensure favourable customer reaction.
• Develop action plans and monitor administrative procedures so that the department is efficiently and professionally run.
• Undertake individual face to face customer contact to deal personally with customers in situation of serious gravity and complexity and potential loss of revenue or damage to Emirates image.
• Ensure passenger complaints are answered promptly and within company deadlines with empathy so that the customers know their concerns have received immediate and serious attention.
• Assemble and organise statistical customer feedback data so that regular reports are prepared for Senior Management to discern trend and make policy decisions on customer care, service recovery and delivery procedures.
• Track and measure productivity, costs and budget performance of the department and the performance and the quality of the staff within the department.
• On a day-to-day basis, provide advice and guidance to Airport Managers and Overseas Managers as required, making service recovery decisions to resolve conflict-handling situations so that customer goodwill is promptly restored.
• Conduct investigations and service performance audits with front-line departments concerned to determine the cause of the problems and press for remedial action to be taken. Observe front-line customer situations through physical immersion during flight disruptions, denied boarding situations and other difficult customer interactions. Act independently and encourage and explain to different departments how they may improve and work closer together with each other, to improve the service which is offered to our customers.
• Evaluate all letters from complainant’s solicitors and decide if such cases need involvement from the legal team. Liaise closely with the legal team on complaint cases that result in law suits, recommending appropriate action.

Experience/Qualifications:
• University graduate with degree related to Sociology/Psychology/Commerce & Business Administration
• At least 10-15 years in the service industry, 10 of which must have been spent in a customer service management role.
• Solid experience in consumer laws and familiarity with the effective application of USA laws in the handling of disabled passengers is an advantage.

Knowledge:
Working knowledge of airline operational facilities
Appreciation of the importance of proper handling of complaints
Computer literacy -- MS Word, Excel and E-mail
Knowledge of other European languages advantageous
Knowledge of and exposure to multi-ethnic cultures in a travel and tourism context would be a definite advantage

Ability/Skills:
Excellent command of English, both written and oral
Ability to present data clearly and concisely
Ability to project a favourable and caring image of the Group
A pleasant and outgoing personality.
Ability to remain calm and collected under pressurised circumstances
Good listening skills
Good interpersonal skills

APPLICANTS MUST HAVE THE LEGAL RIGHT TO LIVE AND WORK IN THE USA. THE COMPANY WILL NOT PROVIDE OR ASSIST IN OBTAINING A WORK PERMIT.

To Apply: To express your interest in the above vacancy, please apply on-line by clicking below and completing our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks, please assume that on this occasion you have been unsuccessful. Please also note that if you are not shortlisted, you can also update your application at anytime and apply for other opportunities.

View the original article here

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 40,000 employees. The Group comprises of Dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international Airline. Emirates global network now sees it flying to over 100 destinations across 6 continents, operating a modern fleet of over 130 wide-bodied aircraft. Today the Airline has orders worth over US$ 58 billion for 170 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. Essential to our continued business success as we expand will be the ongoing employment of high quality people to join our multi-cultural team of over 150 nationalities.

Dubai, a tourism centre and modern cosmopolitan city with high standards of healthcare, education and leisure pursuits for residents offers those we hire one of the most desirable lifestyle locations in the world. In addition to lifestyle and tax free salary benefits, the Emirates Group also offers professional development opportunities to help employees develop new skills and grow their careers successfully. Discover your future!

The Position: Supervise all customer services activities to achieve consistent quality service, in compliance with agreed Service Standards & Standard Operating Procedures (SOP). Ensure the "real time" deployment of frontline staff at designated area, and that they adhere to Safety Policy and Security Standards of the company.

Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

Experience and Qualifications:

To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.

View the original article here

The Emirates Group is a highly profitable business with a turnover of approximately US$ 15.6 billion and over 50,000 employees. The Group comprises of dnata, the successful Airport Ground Services and Travel Industry division, and Emirates, the Group's rapidly expanding and award winning international airline. Emirates global network now sees it flying to over 121 destinations across 6 continents, operating a modern fleet of over 170wide-bodied aircraft. Today the airline has orders worth over US$ 84 billion for 233 more of the latest aircraft, with plans to operate to many more destinations in the months and years ahead. With our international network constantly expanding and opportunities arising in countries/cities outside of Dubai, we are looking for career motivated individuals to join our operations in their home countries. If you have the talent to support our business, we can offer you a wealth of benefits. The opportunity to work for one of the most prestigious and progressive airlines in the sky, or for a leader in ground handling and passenger service operations in an airport environment. Discover your future!

The Position:

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure quality standards are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Support Travel Agents by assisting them with their general enquiries.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
• Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
• Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.

Salary & Benefits: We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.

Experience and Qualifications:

• 10 years schooling or equivalent.
• 2 years experience in a similar role.
• Excellent interpersonal, telephone and customer service skills.
• Ability to work in a busy sales team environment.
• PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
• Knowledge of contact centre and airline industry procedures and methodology would be ideal.

Must have the right to work and live in Singapore. The company will not provide or assist with obtaining work permits.

To Apply: To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

View the original article here