E Jobs in Vietnam

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Wolgan Valley Resort and Spa is Australia’s first luxury conservation-based resort.

The Emirates world-class property offers the rare opportunity for guests to experience true luxury in a spectacular landmark setting. Thoughtfully nestled between two National Parks and bordering the Greater Blue Mountains World Heritage Area, the resort combines the expectations of the high-end traveller with a commitment to broader social, ecological and environmental sustainability.

To do this, the resort focuses on three key elements — service, luxury and location. These three elements, combined with the ethos for the natural habitat and environmental sustainability, create a unique offering and form the basis of designs and operations at the international award-winning resort

The Position

Based on site in Wolgan Valley, reporting to the Guest Services Supervisor, the successful candidate will be responsible for the provision of a comprehensive front office desk service which includes welcoming guests, check in and check out procedures, preparing accounts and billing, processing payments and attending to guest general inquires / requirements. Guest Service Agents are well versed on all aspects of the Property Management Systems (PMS) and all aspects of the hotels facilities, services and nearby attractions

This role requires you to take a proactive approach to guest interaction while providing personalised service and co-ordination of all aspects of the guest’s stay at the Resort. Act as the primary link between the guests and the operations through communication with other departments.

Job Outline:

Ensure the highest standard of customer service is provided to guests, corporate and telephone clients ensuring smooth and seamless check in procedures, issuance of keys and ensuring the appropriate porter services are provided. Respond to queries on room tariff’s and charges for services delivered. Perform front office cashiering functions and ensure accurate collection of cash during check-out services and during foreign exchange transactions. Be fully conversant with all the front office Property Management Systems; including back of house systems, spa reservations, front office cashiering, reservations systems and other interfaced systems as required. Be aware at all times of the hotel occupation status with reference to availability of rooms; including forecasts, group bookings, VIPs and any other specific occupancy issues that may arise. Ensure all guest information is accurately recorded into the guest register to ensure critically correct guest database and history; this will ensure that all departments have access to correct information at all times enabling them to provide the service levels required. Handle and process all guest correspondence, messages or requests as required, either to the guests’ rooms or to the relevant department ensuring seamless and effective communication. Liaise with all departments within the property in order to ensure seamless services when allocating rooms. Ensure that all rooms that are available have been checked before allocation to an arrival; this will be achieved through correct communication with particularly Housekeeping, Maintenance and F&B. Assist in reservations, amendments, cancellations, queries and correspondence with all guests as needed to ensure all systems are up to date and accurate, including forecasts. Ensure that all paperwork, correspondence and information is correctly filed, stored or distributed as necessary and according to front office procedures. Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided. Actively provide options to guests and visitors on other products and services available at the property. Support the Front Office Supervisor in closing the end of day sales and assist in the handover of details to the next shift. Regularly liaise with the reservations team with regard to future sales forecasts and provide information and feedback which facilitates sales leads and improvements in operational processes and thereby contribute to departmental and corporate objectives. Ensure that guests at all times receive the services, access to facilities and individual requirements requested by them, while maintaining the policies, procedures and systems of the Resort. To arrange and co-ordinate the activities, tours /transfers and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit. To represent the image of the resort’s services, its ideals, and its policies by maintaining a groomed and professional appearance in dealing with all visitors: and at all times promote a friendly, informal, and polite relationship between guest and staff. The job holder is expected, as part of their guest service duties to assist other departments in their service delivery. This is part of the personalised services offered and provides continuity for the guest as they move between individual department services.

Experience and Qualifications:

Accreditation from a recognized institute Minimum of 4 years experience of which a minimum of 1 year should have been in a guest services or front of house operation. Preference and knowledge of hotel industry sales and marketing would be an advantage. Strong computer skills are essential. Fluency in English is essential, any additional languages is preferable, but not essential.

Additional skills required:

Customer Service & Orientation Strong organizational skills Initiative and commitment to achieve results Effective Communication Interpersonal Ability to relate with guests and work as part of a team

Must have the legal right to work and live in Australia. The Company will not provide or assist with obtaining a work permit.

To Apply:To express your interest in the current vacancy or future career opportunities please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for interviews. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise.

Please click the Apply now button and search for reference:GRC/KB/13258 The Emirates Group is a highly profitable business with a turnover of approximately US$ 12 billion and over 50,000 employees.

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Tomorrow you could be living in dynamic Dubai and earning a tax-free salary with global benefits. Starting with two aircraft and a handful of enthusiastic people, we have grown at a phenomenal rate. We are now one of the fastest growing airlines in the world, flying to over 125 destinations across 6 continents.

We are looking for people to join our global family of over 54,000 people from 160 nationalities across a diverse range of disciplines. If you are a high performer, seeking unparalleled career opportunities, join the Emirates team and help us create the future of travel.

The Position:

To provide a high level of customer service to EK Group business units, it is important that Emirates IT retains business and domain expertise in its customer service units. The IT Business Analyst will be a domain expert for the assigned business area and will provide consulting service to the customers and to Emirates IT project teams.
Assist Emirates IT Project Managers as required on projects relevant to the customer unit by, for example, writing specification documents or by providing domain advice for application support and development, manage functional implementation and user training activities etc.

Job Outline:

• Use domain and applications expertise to recommend initiatives where Emirate IT could add value to the Customer business functions, processes and/or applications. Present such initiatives through the Line Manager, for obtaining the decision of the customer business unit.
• Analyse, capture and document business objectives and functional requirements and translate them into requirements and solution definition documents as per QMS for system solutions in a comprehensive, meaningful and well structured manner. This includes ensuring that the proposed business solution will deliver the expected benefits. Support the line manager in obtaining business sign-off for the above from the business users.
• Provide consultancy and guidance to internal IT project teams ensuring that they are aware of domain issues that could potentially impact their project.
Provide all assistance to the Project Managers/project teams on application support, impact analysis, functional requirement documentations, user acceptance testing, as assigned.
• Carry out functional implementation, support business process studies and conduct user training for power users on application functionality and features for both internal and external customers as appropriate.
• Create test packs for application changes, including enhancements and new releases. Carry out functional and integration testing of the same, and obtain user acceptance prior to production roll out. Document training / user manuals as applicable.
• Assist line manager in providing support to Sales and Market Development initiatives, such as
Requests For Proposals
Application demos, presentations and pre-sales related workshops
Business cases and proposals

Salary & Benefits:

We offer an attractive tax-free salary, paid in Dirhams, the local currency of the UAE. The Dirham is linked to the Special Drawing Right of the International Monetary Fund. It has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66. Besides travel benefits normally associated with an airline, more information on employee benefits is available within the 'Working Here' section of this site. By viewing the 'Dubai Lifestyle' section in the site you can also consider the benefits of Dubai as a location to live and work in.

Qualifications:

• Degree or Honours (12 3 or equivalent)
• Experience in a similar capacity in related Business areas of which at least 3 years should preferably have been in the transportation industry. A proven track record in business system analysis is preferred.
Requirements specifications
Business analysis.
Business Domain Knowledge.

Experience:

• Information Technology.Other 8 Years

To Apply:

To express your interest in the above vacancy please apply on-line by clicking below, and complete our application form. We will then consider your application and contact you should we wish to shortlist you for an interview. Should you not receive an invitation for an interview within 5 weeks please assume that on this occasion you have been unsuccessful. We will retain your details for 12 months unless advised otherwise and re-consider you for future opportunities as they arise. Please also note that if you are not shortlisted you can also update your application at anytime and apply for other opportunities. Thank you for your interest in a career with the Emirates Group.

Please click the Apply now button and search for reference:BA/FP/23159

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