Business Process Improvement Assistant Executive - Temp for 6 months - Damco, HCM, Vietnam
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Business Process Improvement Assistant Executive - Temp for 6 months - Damco, HCM, Vietnam
Business Process Improvement Assistant Executive - Temp for 6 months - Damco, HCM, Vietnam
Purpose/Summary:
Collect data and prepare performance reports/presentations
Create tools to automate reports
Support BPI manager while we roll out BPI activities in Damco Vietnam
Key Responsibilities:
Manage to receive data from Commercial department, Operation Department and Finance department in agreed timeline. Pull report from Damco systems, prepare performance reports and send to related parties in due course
Ensure highest report data accuracy and take preventive measures to eliminate potential data errors
Create tools to automate reports
Contribute ideas to and take part in BPI projects
Carry out ad-hoc tasks assigned by BPI manager
Position Specifications/Requirements:
Good writing in English
Good computer skills, esp. Excel, PPT and Visual Basic
Enthusiastic to learn new systems
Result-oriented with carefulness
Good time management skills
Be able to work independently and willing to co-ordinate with other colleagues
Learning Description:
Commercial, OPS, Finance system
Damco overall process
BPI tools: lean methodology, Six Sigma methodology
Communication, presentation skills
Analytical skill
Contact information:
Applications to be submitted to:
Deadline for applications: 23-Sep-2011
Only shortlist of applicants will be notified
Sales Executive - Damco, Hanoi, Vietnam
· Achieve agreed sales / territory targets per monthly/quarterly and yearly period agreed between sales management and yourself
· Demonstrated success at end of each month by achieving NEW business from within your territory as agreed between sales management and yourself.
· Development of a quarterly sales plan in conjunction with sales management
· Inform sales management on a fortnightly basis of activities carried on in the past week and any developments
Key Responsibilities: This section should include specific targets or defined measurements. For example, “Reduce call hold time by 10%, Create 7 new client contacts, etc.)
· Seek opportunities to extend existing business and selling
· Maximize the selling process and returns for the company
· Effectively control the investigation of and implementation of new sales projects
· Constantly strive to develop a customer service oriented approach ensuring response times to customers are continuously being reduced
· Ensure high data quality at all times
· Provide a consistently high level of service to both external and internal customers of DAMCO. This will cover both verbal and written customer liaison regarding freight rates, service parameter, schedule information and customer enquiries and complaints
· Understanding of all client specific requirements
· Develop and implement sales process improvements in conjunction with sales personnel
· Communicate frequently with clients as required to develop a good working relationship that maximizes the opportunity to extend services provided and length of relationship
· Identify and develop new sales markets and opportunities
· Develop a positive culture within the sales operations which promotes continuous improvement and the development of staff
· Ensure that Sales Management is informed in a timely manner of any changes in the market place
· Initiate and implement appropriate short and long term action plans in conjunction with the Commercial and Freight Forwarding Sales manager
· Plan and perform sales calls according to corporate strategy
· Make optimal use of the country-to-country marketing plans and ensure that same are always kept up to date
· Maintain and keep up-to-date the customer database for your account base
· Monitor monthly basis the support from your account base and take corrective actions as and when appropriate.
· Daily monitoring of emails and replying to inquiries within 24 hours of receipt
· Communicate precise information to Sales Support / Customer Service Team in order to facilitate processing of customer rate enquiries
· Ensure follow-up done on all quotes
· Prepare tenders for both local as well as overseas accounts
· Constantly follow pricing guidelines and parameters for the individual trades and adhere to the relevant regulatory matters
· Actively participate in Sales & Marketing meetings
· Maintain a working knowledge of Damco global services
· Closely interact with other departments of Maersk Vietnam Ltd and promote open communication
· Any other items as advised by Management
Position Specifications:
- Bachelor degree in Economic / Foreign Trade/ Maritime University
- At least 2 year-working experience in Forwarding / Logistics
- Good command of spoken English
- Initiative, persuasive and proactive
- Customer focused, achievement driven, team work
- Strong communication and negotiation
Technical Skills:
Excellent in office software such as word, excel, internet, outlook
Applications to be submitted to: van.nguyen@damco.com
Deadline for applications: 07-Dec-2011
Only shortlist of applicants will be notified